Dear jaDevelopment Customers,
I am writing to update you on the Customer Experience Department, Partnership Relations and enquiries, in which we understand that enquiries have been taking longer than expected recently. Please read below as to what is happening in the coming weeks in each category.
Licensing Enquiries
We understand that licensing enquiries have been taking longer than usual at jaDevelopment. This is because there is currently only one non-executive who is fully General Data Protection Regulation (GDPR) trained, which is a requirement for licensing due to the types of information that we handle through our platforms. We are working on training more individuals soon to decrease wait time.
Technical Enquiries
Some technical enquiries require certain developers or higher-ranked individuals to resolve the issue, though this may not be obvious to customers; this is something that internally happens. Due to this, technical enquiries take longer to resolve. Depending on the enquiry, this is handled on a case-by-case basis.
We aim to resolve all enquiries within 72 hours, though this can never be guaranteed.
Support Hours & General Information
We will be releasing a new Customer Support Policy for 2026 and onwards, which has been rewritten to the current jaDev standards. Currently, we close support at 11pm BST/GMT and reopen it at 10am, though this is advisor availability dependent.
Additionally, during the summer, if the weather reaches over 23 degrees, we will not be expecting advisors to answer enquiries; they will automatically be on company leave. If they choose to do so in their free time, this is up to them.
This is to allow them to spend time outside enjoying the weather, and is also in line with Health & Safety Guidance.
Out of Hour Support
If you need emergency out-of-hours support from the jaDevelopment team, please contact support@jadevelopment.co.uk, and we will respond as soon as possible to your enquiry. It is monitored regularly, so please allow us a few hours.
Changes to Customer Reviews
When submitting a customer review, it should be genuine, and you must ensure you have checked our status and announcement channels beforehand. Hence, you are aware of any jaDevelopment-related updates and news (to prevent the spread of misinformation). From July 2026, we will be tracking all reviews posted and therefore you are required to use the pinned message as an example; any that do not follow this format will be deleted.
Changes to Partnership Relations
Across the jaDevelopment Partnership Relations department, we will be upping our community engagement, working more closely with our partners and running community events every single month. Keep your eye on the outreach channel for more information on what is coming.
Social Media Updates and Conclusion
We will be posting more on our X (formerly Twitter), Instagram and other social channels more regularly regarding group news and updates. Give them a follow @jadevelopment across all platforms.
Thank you for reading this update from the Customer Experience Manager at jaDevelopment. If you have any questions, please email CharleyC@jadevelopment.co.uk, and I’ll get back to you as soon as possible. Please stay safe and enjoy the weather on behalf of the jaDevelopment Team.